HELP

Q: How long does shipping take?

A:
Orders are processed within 1–3 business days.

United States:
7–15 business days

Europe:
8–18 business days

Q: How can I track my order?

A:
You will receive a shipping confirmation email with tracking information after your order has been shipped.

Q: How do I choose the right size?

A:
Please check the size guide on each product page.
If you need help choosing a size, contact us at:
support@dunerarun.com

Q: Can I cancel or change my order?

A:
Orders can be canceled and fully refunded within 24 hours after payment confirmation.

If more than 24 hours have passed, please contact our customer support team as soon as possible. We will review your request based on the order processing status.

Once an order has been processed or shipped, it cannot be canceled.

Processing Time:
Orders are processed within 1–3 business days after payment confirmation.

Estimated Delivery:

United States:
7–15 business days

Europe:
8–18 business days

Delivery times may vary due to customs clearance, weather, holidays, and factors outside of DUNERA's control.

Tracking:
A tracking number will be sent by email after shipment.

Return Period:
Returns are accepted within 30 days after the delivery date.

Return Conditions:
- Items must be unused.
- Items must be unworn.
- Items must be unwashed.
- Items must be in original condition.

For hygiene reasons, worn or washed socks cannot be returned.

Return Shipping:
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Refunds:
Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

Exchanges:
DUNERA does not currently offer direct exchanges.
Customers may return their item and place a new order.

Need help?

Our support team is available for questions about products, orders, shipping, and returns.

Email:
support@dunerarun.com

Response time:
We usually reply within 1–2 business days.