Refund and Return Policy

At DUNERA, we want you to be satisfied with your purchase. If your order does not meet your expectations, you may request a return according to the policy below.

Return Period

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, items must meet the following requirements:

• Products must be unused and unworn

• Products must be unwashed

• Products must be in their original condition and packaging

For hygiene reasons, worn or washed socks cannot be accepted for return.

Return Process

To start a return, please contact our customer support team:

Email:
support@dunerarun.com

Please include:

• Order number

• Reason for return

• Photos of the product (if applicable)

Our team will review your request and provide return instructions.

Please do not send items back before receiving return approval from DUNERA.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

Refunds

Once we receive and inspect your returned item, we will process your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to complete the refund.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.

DUNERA will review the issue and provide an appropriate solution, including a replacement or refund when applicable.

Exchanges

At this time, DUNERA does not offer direct exchanges.

If you need a different size, color, or style, please return your original item and place a new order.

Final Sale Items

Certain discounted or clearance items may be marked as final sale and are not eligible for return or refund.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email:
support@dunerarun.com

DUNERA
Performance Socks for Every Move